Danielle Jeukens, MSc. on LinkedIn: Ionic Partners - Customer Success Manager ($69,000/year USD), Sparkrock (2024)

New remote Customer Success Jobs are now added to the list. 🚀 Check the full list here 👇 👉 https://bit.ly/3yPH92m I've been very busy and distracted in October, I wasn't able to add as many jobs as I normally do, but hopefully, I will be able to add more in November. #CustomerSuccess #Remote #RemoteJobs

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📢 1Password – Strategic Customer Success Manager – Remote, USA or CanadaSubscribe to our daily TopCSjobs newsletter to receive the latest CS jobs posted by verified companies in the past 24 hours, every day.👉 https://lnkd.in/g7p7S8qa#customersuccessjobs #customersuccess

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📢 1Password – Strategic Customer Success Manager – Remote, USA or CanadaSubscribe to our daily TopCSjobs newsletter to receive the latest CS jobs posted by verified companies in the past 24 hours, every day.👉 https://lnkd.in/g7p7S8qa#customersuccessjobs #customersuccess

📢 10 new remote customer success jobs have been added to the list! 🚀 Even though it's the holiday season and most companies aren't interviewing, there's no harm in applying for some interesting jobs. 🙏 Don't forget to take breaks and enjoy the holidays. 🎄 Check out the job list here 👇 👉 https://bit.ly/3yPH92m. #RemoteJobs #CustomerSuccess #Hiring

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New Post: Customer Success Manager (Remote) - https://lnkd.in/dV5W-TQZ:A company specializing in finance products to streamline financial planning for everyone is actively seeking a dynamic and engaging Customer Success Manager to join their innovative team. In this crucial role, you will empower financial advisors to expand their businesses through the company’s robust platform. As a Customer Success Manager, you will be the cornerstone, responsible for building and maintaining client relationships and ensuring clients maximize the platform’s full potential. The ideal candidate possesses 2-3 years of experience in customer success, with a focus on building and nurturing long-term customer relationships. Familiarity with the financial advice industry and financial services is preferred, and a strong commitment to continuous learning and improvement is essential. The team operates fully remotely, with members spanning three continents around the world.DUTIES: Build and nurture long-term relationships with clients, understanding their unique business needs and goals with the company. Deliver exceptional service, combining automation and personal touch, ensuring you’re always ahead in client interactions. Actively collect and channel client feedback to relevant departments for continuous improvement of company services. Regularly check in with clients via phone calls, monitor their platform usage, and proactively reach out when necessary. Compile weekly reports for the management team, providing insights into customer engagement and progress. Develop and implement retention plans for at-risk clients, identifying early warning signs and acting pre-emptively. Facilitate a smooth onboarding process for new clients, introducing them to the company platform, data, and support teams. Prepare comprehensive documentation for new systems and processes, and guide clients through these updates.REQUIREMENTS: You’re a customer success manager with 2 – 3 years of experience building and nurturing long-term customer relationships. You’re familiar with the financial advice industry and financial services. You’re comfortable with tools like Excel, Google Workspace, and Notion. Bonus points if you’re familiar with Mixpanel (or Power BI for insights). You’re the sort of person who obsesses about delivering an exceptional customer experience to customers and enjoys building relationships, getting to know the details of their customers’ lives so you can make them feel special. Even if you’re not a pedantically structured person, you understand and value organisation and structure to deliver a better experience to customers and when collaborating with the larger team.#remotehiring#remotework#remote#recruitment#recruiting#hiring#remotejob#GetRemote#GetRemoteJobs

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New Post: Customer Support Specialist (EMEA)Who we are is what we do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Why should you be part of our success story?A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.Key Responsibilities:Holding high levels of professionalism and Deel product knowledgeUsing a consultative and empathetic approach in delivering customer support resulting in positive customer experienceEfficiently work through tickets via voice calls, live chats, email and social media channelsDemonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customersContinually learn the Deel platform, keeping up to date with product features and changesGetRemote is all about sharing awesome remote job opportunities from different businesses—we are not the actual employer or connected to them in any way.APPLY HERE#remotehiring#remotework #remote #recruitment #recruiting #hiring #remotejob#GetRemote #GetRemoteJobs

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This is friendly post to those working as a customer support representative and those intending to land jobs in this role.As a customer support rep, your job description will majorly be centred around handling emails, live chat, calls etcYou might need to juggle emails, live chats, and keeping customers happy, and sometimes clients may require you to be active for 12 hours straight.Being a remote customer support rep for an e-commerce store can be wild, but trust me, you can totally rock it! Here are some survival tips to keep you sane and keep those customers smiling:Craft Your Happy Place: Set up a comfy workspace with good lighting (no more squinting at emails!). Headset? Check. Water bottle? Check. Snacks for those energy dips? Absolutely!Tame the Inbox Monster: Folders are your friend! Organize emails by urgency and topic. Live chat got you overwhelmed? Consider scheduling chat times to avoid burnout.Knowledge is Power! Spend some time learning the ins and outs of the e-commerce platform and those awesome products you're selling. Customers will appreciate your confidence!Master the Multitasking Hustle: Learn to juggle emails and chats like a pro! Prioritize based on urgency and maybe use some keyboard shortcuts to save time. (Shhh, it's our little secret!)Don't Forget You! Take breaks! Get up, stretch, grab some fresh air. A happy you = a happy customer support rep! Plus, celebrate your wins! Every resolved issue is a victory dance in your chair moment.Bonus Tip: Be a customer service superhero! Empathy, patience, and a helpful attitude go a long way. After all, happy customers are the real reward!Remote customer support fam, share your best survival tips in the comments! Let's help each other rock this! #RemoteLife #EcommerceSupport #GotThisI am Odosa Egharevba, your proactive customer service representative and favourite virtual assistant.

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New Post: Customer Success Associate JobGet is the Social Job Network for the Everyday Worker. We’re the fastest-growing app for job seekers in the service industries. JobGet serves a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being.We help people get jobs and want to make that process as frictionless and straightforward for as many people as possible. We’re concentrated on providing the best experience, from job searching to community resources, financial support, and more.Our mission is to help the Everyday Workforce thrive, and we look forward to you joining us in building a social job network.Learn more about our culturehere.Who We AreWe’ve designed our values to be more than just buzzwords; they’re things we cando. We hope that our culture reflects our values by our commitment to living them every day.Make a Difference Every DayTeamwork - We make time to help colleagues across JobGet succeed.Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished — or exceeded — our goals.Innovation - We’re a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment. To us, innovation is about questioning the status quo and always striving to do things better.Have Unwavering GritResilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization.Accountability - We operate with an ownership mentality, where everyone feels a sense of responsibility to improve us and always act in the best interest of JobGet.Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors.Grow Through Curiosity and KindnessRespect - We treat each other with mutual respect and kindness and celebrate our differences.Learning - We ask questions and seek to understand by being genuinely curious and communicative.Culture - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves.GetRemote is all about sharing awesome remote job opportunities from different businesses—we are not the actual employer or connected to them in any way.APPLY HERE#remotehiring#remotework#remote#recruitment#recruiting#hiring#remotejob#GetRemote#GetRemoteJobs#remotejobsinsouthafrica