IT Services - Northeastern University Status (2024)

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service ? Operational

Duo Security Phone Call Delivery ? Operational

Duo Security Push Delivery ? Operational

Duo Security SMS Message Delivery ? Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) ? Operational

Sponsored Accounts Operational

Student Accounts Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Self-Service Operational

Banner - Student Operational

CashNet ? Operational

Course Registration and Management Operational

Employee Hub ? Operational

ePAWs (Grant Management) Operational

myNortheastern Portals ? Operational

Salesforce ? Operational

ServiceNow ? Operational

ServiceNow Mobile App Operational

Sunapsis (myOGS) ? Operational

Workday ? Operational

3CLogic Automated Call Distribution ? Operational

Exchange (Email) ? Operational

five9 Automated Call Distribution ? Operational

G Suite ? Operational

LISTSERV ? Operational

Microsoft Excel ? Operational

Microsoft Teams ? Operational

Microsoft Word ? Operational

Microsoft SharePoint ? Operational

Jamf ? Operational

Microsoft InTune ? Operational

Network Printing Operational

PaperCut (General-use printing) Operational

Windows Software Deployment Systems (SCCM) ? Operational

Data Center Network Connectivity Operational

Efficient IP Operational

Load Balancing Operational

NAS Storage Operational

Network Power Operational

NUNET (Wired Network / Physical) ? Operational

NUwave (Wireless Network / Access Points) ? Operational

VPN ? Operational

Amazon Web Services (AWS) Operational

Azure ? Operational

Secure Compute Operational

Discovery Cluster Compute ? Operational

Discovery Cluster Storage ? Operational

Open onDemand ? Operational

Schrodinger / Maestro ? Operational

Robin Dashboard Operational

Robin Mobile Operational

Robin Public Website Operational

Robin Room Displays Operational

Robin Status Boards Operational

Husky Card (CBORD / Husky Card Activity) ? Operational

I Am Here ? Operational

Student Billing (Outsystems Link) Operational

Student Hub ? Operational

Canvas ? Operational

Panopto ? Operational

Zoom Meeting Telephony Services Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Zoom Chat Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Other Operational

Sites at Northeastern Operational

Server Upgrade | Library CERES Exhibit Toolkit | Archives sites

Completed - The scheduled maintenance has been completed.
Jun 6, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 13:00 EDT

Scheduled - Server upgrades for Archives sites hosted with the University Libraries CERES Exhibit Toolkit will begin at 10 a.m. PT, 1 p.m. ET, and 6 p.m. GT on Thursday, June 6.

Intermittent service interruptions and degraded performance of the Archives sites listed below is expected during the maintenance window.

Sites
aproudpast.library.northeastern.edu
asianamericanhistory.library.northeastern.edu
blackactivism.library.northeastern.edu
bpsdesegregation.library.northeastern.edu
eastboston.library.northeastern.edu
freedomhouse.library.northeastern.edu
globe.library.northeastern.edu
kennedy.library.northeastern.edu
latinxhistory.library.northeastern.edu
lgbtqahistory.library.northeastern.edu
librarynews.northeastern.edu
neighborhoodmatters.library.northeastern.edu
nuhistory.library.northeastern.edu
phoenix.library.northeastern.edu
roxbury.library.northeastern.edu
socialjustice.library.northeastern.edu
speare.library.northeastern.edu
thekatztapes.library.northeastern.edu
unityofpurpose.library.northeastern.edu
uses.library.northeastern.edu
veterans.library.northeastern.edu
voices.library.northeastern.edu

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

NUwave connectivity issues

Resolved - This incident has been resolved.
Jun 6, 16:45 EDT

Monitoring - IT teams have applied a fix to ensure managed Mac users can connect to NUwave without issues. Please use Eduroam to connect if you experience connectivity issues.
Jun 6, 12:40 EDT

Identified - ITS is receiving reports of Mac users unable to connect to NUwave. Please use Eduroam to connect if you experience this issue. Updates will be shared on Statuspage when they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

ServiceNow

Accounts Claims Issue

Resolved - IT teams have confirmed with community members that this issue has been resolved.
Jun 6, 16:30 EDT

Investigating - IT teams are investigating reports of community members unable to claim new accounts. Community members expecting to receive an account claim email, who have received the email with invalid claim tokens, or experienced other issues in the accounts claim process should contact the IT Service Desk for assistance.

To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

NUwave Certificate Renewal | Personal Devices

Completed - The scheduled maintenance has been completed.
Jun 6, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:30 EDT

Scheduled - The NUwave wireless network certificate will be updated during maintenance beginning at 5:30 a.m. ET on Thursday, June 6. The wireless.northeastern.edu network certificate renewal is an annual process with minimal impacts to community members across the global campus system.

Unmanaged, personal devices including laptops and phones will require the owner to manually accept the new certificate when prompted on their devices. Some devices may require reboot. Northeastern managed machines will automatically accept the new certificate.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Server Upgrade | LibraryArchives and Special Collections

Completed - The scheduled maintenance has been completed.
Jun 5, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT

Scheduled - Server upgrades for theUniversity LibrariesArchives and Special CollectionsFinding Aid and Discovery System will begin at 7 a.m. PT, 10 a.m. ET, and 3 p.m. GT on Wednesday, June 5.

Intermittent service interruptions and degraded performance of the Finding Aid and Discovery System is expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Sites at Northeastern | Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 12:30 EDT

Update - The vendor encountered issues during deployment of their work and as a result have canceled this maintenance.

IT teams have tested Sites at Northeastern and verified all hosted sites and admin functions are available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 04:30 EDT

Scheduled - Sites at Northeastern, which uses the CampusPress service for creating and managing websites hosted via the WordPress network, will undergo a 32-hour maintenance beginning at 04:30 a.m. ET on Saturday, June 1 and ending 12:30 p.m. ET on Sunday, June 2.

What to expect

- All published sites will be placed in read-only mode during the maintenance and remain publicly visible to site visitors.

- Site administrators, editors, authors, contributors, and subscribers will be unable to log in to Sites at Northeastern to make changes or edits during the maintenance window.

- The Research Computing site will require additional maintenance. As a result, the Research Computing site is expected to undergo an outage during the maintenance window.

- Full access to all sites for all users is expected to be fully restored upon close of the maintenance window by the vendor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Accounts Provision and Claim Process | Service Outage

Completed - The scheduled maintenance has been completed.
May 30, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 EDT

Scheduled - The university accounts provision and claim process will be unavailable during vendor maintenance to Identity Access Management services beginning at 8 p.m. ET on Wednesday, May 29.

Community members will be unable to create or claim new accounts or reset passwords on existing accounts during the maintenance window.

IT teams are in close contact with the vendor and any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Network Maintenance | 407 Huntington in Boston

Completed - The scheduled maintenance has been completed.
May 30, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 05:30 EDT

Scheduled - Maintenance to upgrade network fiber for 407 Huntington in Boston will begin at 5:30 a.m. ET on Thursday, May 30. A 30-minute network outage is expected for 407 Huntington during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

NUwave Degraded Performance | Arlington

Resolved - This issue has been resolved.
May 29, 23:19 EDT

Investigating - IT teams are investigating reports of degraded performance on the NUwave wireless network in Arlington. Updates will be shared to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Password and Account Management l Unavailable

Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:08 EDT

Monitoring - A fix has been implemented, and access to account claim and password management has been restored. IT teams are monitoring these systems to validate.

Those who experienced issues with password changes/resets should reset passwords on all of their Northeastern accounts (ie: employee and student/alumni accounts). If issues persist, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Identified - IT teams have identified the issue causing the password errors and are working as quickly as possible to restore services. However, services are not expected to be restored tonight. The next update is not expected to come before tomorrow, Saturday, May 18.
May 17, 20:56 EDT

Investigating - IT teams are investigating reports impacting password management. Password changes, password resets, and account claims are currently unavailable. Updates will be shared to the IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Account Access l London

Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:07 EDT

Monitoring - A fix has been made to address the account issues and there are reports of successful logins. IT teams will continue to monitor through the weekend and when business hours in London resume on Monday.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Update - Teams are continuing work to resolve the issue. They're actively troubleshooting reports of London account holders seeing errors in Duo.
May 17, 11:27 EDT

Identified - IT teams identified an issue overnight that affects all London @northeastern.edu accounts. London account holders are unable to use these accounts and log in to Northeastern services and sites. Teams are working to restore this service as quickly as possible.
May 17, 09:56 EDT

Account Claims l Faculty, Staff, and Sponsored Accounts

Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:07 EDT

Monitoring - IT teams have deployed a fix and are seeing successful account claims. New faculty, staff, and sponsored employees can resume claiming accounts again.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Investigating - IT teams are investigating reports regarding recently created or claimed faculty, staff, and sponsored accounts. Until further notice, new faculty, staff, and sponsored employees should avoid claiming their accounts.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Student Account Claim Emails

Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:06 EDT

Monitoring - IT teams have applied a fix to process claim emails for all new student accounts. Claims should be working as expected now, and teams are monitoring to verify.
May 14, 14:58 EDT

Identified - IT teams have found a backlog in pending claim emails and are working on a fix to process them. Updates will continue to be shared to the IT Statuspage as they become available.
May 14, 11:10 EDT

Investigating - IT teams are investigating reports of students not able to claim accounts due to not receiving claim emails or valid claim tokens. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.